Yango Ride, part of the global tech company Yango Group, has released its Lost & Found statistics in Zambia, offering an insightful glimpse into what passengers tend to forget in their rides from phones and wallets to more unexpected items like musical instruments and food items.
While the global list has included some truly surprising items like buckets of fried chicken and portable neck fans, Zambia has its own set of distinctive contributions.
The number of lost item requests that Yango in Zambia has received is over 14,000, with the majority involving the usual mobile phones which account for 61% of lost items. Bags, parcels, or wallets which are 15%, and power banks which are 5%.
However, the list gets more interesting when we look at what else passengers accidentally left behind. Among the more uniquely Zambian items were:
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● A basket of eggs – a true sign of local shopping routines
● Cooking oil – clearly a high-value item these days
● A djembe drum – someone left the rhythm behind
● Six soccer balls – we hope it wasn’t for a tournament
● A clay pot – perhaps headed for a traditional ceremony
● A portrait of Kalusha Bwalya – a national treasure, literally
● A portable speaker – the party was probably just getting started
Speaking about the lost and found statistics, Country Head for Yango Zambia, Kabanda Chewe, highlighted Yango’s dedication to ensuring a smooth and reassuring customer experience when passengers lose their belongings.
She said, “While these stories bring a smile, we know the experience of losing something can be stressful. That’s why our customer support team is trained to act swiftly and compassionately. Whether it’s a smartphone or a sentimental portrait, we treat each item with the care it deserves.
We encourage all drivers to be diligent and help return these items to their rightful owners while passengers should always ensure to report missing items immediately through our dedicated support channels”
Yango’s commitment to customer care goes beyond the ride itself. Once a partner driver reports a found item, the Yango app automatically notifies the passenger and prompts them to get in touch directly with the driver, making the recovery process quick, seamless, and transparent.
Alternatively, once a passenger reports to the support team through the app about a lost item, the team immediately investigates and contacts the driver in question to check and ensure that the item is found and returned to the passenger immediately.
By combining smart technology with responsive human support, Yango ensures that even the smallest details are not overlooked. The Lost & Found roundup may raise a few smiles, but it’s also a reflection of the platform’s dedication to safety, service quality, and diligence.
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