According to the company, the measure aims to reduce not only paper waste, but also the queues at the airports.

The company mentions that approximately 80% of the passengers use digital passes, arguing that the changes implemented are the most logical decision to make for a more sustainable and technologically integrated trip.

However, the measure was not well received by every passenger, which claim that not everyone has a smartphone, and that the new measure may be confusing for older people, for example.

Major concerns

Ryanair has expressed that printed boarding passes may be used in exceptional circumstances. For example, certain airports do not accept digital boarding passes, being mandatory the use of printed boarding passes.

Passengers are also worried about the proficiency of their mobile phones, as a dead battery or a broken screen may make it difficult to read the boarding pass. Furthermore, the connection to the Wi-Fi also worries Ryanair’s passengers.

Besides aiming to reduce the queues at the airport, passengers believe that travellers who are not aware of the new system may cause disturbance on the queues, leading to longer waiting times.