The Ministry of Industry, Trade and Supply handled 1,100 consumer-related complaints during the first ten months of this year, resolving and closing 913 of them — an 83% resolution rate. Additionally, 27 violations were issued in accordance with the Consumer Protection Law.
The ministry’s spokesperson, Yanal Al-Barmawi, stated that the ministry, through its Consumer Protection Directorate, addressed all complaints and observations received from citizens. Necessary reviews were conducted, and most cases were resolved through direct communication with the sellers or service providers involved. He noted that compliance with rectifying violations was high, reflecting the awareness among suppliers of the Consumer Protection Law and its penalties aimed at ensuring consumers’ rights to high-quality goods and services.
Al-Barmawi added that the complaints varied in nature, subject, and financial value, but all were handled with the same procedures and diligence. The purpose of the law, he said, is to protect consumers regardless of the type or value of goods purchased, thus safeguarding consumer rights.
He further noted that the services sector recorded the highest number of complaints, totaling 285 (26% of all complaints), followed by the electrical appliances sector with 265 complaints (24%), the automotive sector with 166 (15%), and e-commerce with 153 (14%). The remaining sectors — including clothing, kitchens, furniture, and others — accounted for 21% of the total.
