THE Road Transport Department (JPJ) has announced the suspension of the online service for change of vehicle ownership effective Monday (May 25), encompassing all digital channels, including the public portal, kiosks, JPJ business partners MyEG and eAuto Sdn Bhd.

JPJ director-general Datuk Aedy Fadly Ramli said the immediate control measure was taken following several official and social media complaints about incidents where vehicle ownership was changed without the knowledge of their registered owners.

“JPJ views the matter seriously, especially those involving maintenance and the safety record of vehicles registered in the department’s system.

“As such, beginning today, all vehicle ownership change matters for individual ownership and private company ownership must be conducted through JPJ counters,” he said as reported by Bernama.

For individual ownership, the transaction can be completed on the same day at state JPJ offices and branch offices, while for the private company category, the confirmation process and approval will take five to seven working days from the date of complete document submission.

Meanwhile, for the eAuto service provider channel, Aedy Fadly said that only transactions under the Temporary Ownership Transfer System (STMS) are still operating as usual.

However, the permanent ownership transfer system through the eSerahan Tukar Milik (eSTM) system has been suspended, and any parties, including used car companies wishing to carry out such transactions, must submit their applications at state RTD offices or branch offices. – May 25, 2026