As part of efforts to strengthen its presence in the capital and improve accessibility for customers, Old Mutual (Malawi) Limited has announced the opening of a new customer service centre in Lilongwe City Centre, housed in the Centre House Arcade building.

The new office will commence operations on Monday, 9 February 2026, and will operate alongside the company’s main Lilongwe branch to enhance service delivery and improve the overall customer experience.

Speaking in an interview, Old Mutual Customer Experience Executive Sophie Nkonjera said the new office underscores the company’s commitment to putting customers first.

“This new office reflects Old Mutual’s dedication to always championing the customer by prioritising them every time they engage with us. This expansion of our footprint in Lilongwe tells a story that we are making it easier for customers to access our services and ensure we deliver the efficient, quality service they deserve,” said Nkonjera.

She explained that the establishment of the additional service centre forms part of Old Mutual’s broader strategy to improve operational efficiency while responding to the growing needs of customers in the capital.

“This will reduce wait times, provide customers with greater flexibility in choosing service points, and enable us to serve a growing customer base in Lilongwe more effectively,” she said.

Customers visiting the new Lilongwe City Centre office will have access to Old Mutual’s full range of financial services, including life insurance, investment products, pensions, and general customer support.

Old Mutual says the expansion reflects its ongoing focus on convenience, efficiency, and delivering customer-centred financial solutions to Malawians.