Customers show growing interest in app-based banking

Customers show growing interest in app-based banking
October 30, 2025

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Customers show growing interest in app-based banking

Mutual Trust Bank’s (MTB) Neo app has around 300,000 users. In September, transactions amounted to Tk 23 billion (2,300 crore). The NEO app has incorporated artificial intelligence (AI) technology and offers over 200 services.

As a result, this year customers have opened 20,000 savings accounts and 3,000 fixed deposit accounts through the app, bringing in around Tk 2.50 billion (250 crore) in deposits to the bank.

MTB Managing Director Syed Mahbubur Rahman told Prothom Alo, “We have redesigned our banking app to attract young users so that everyone can access banking services from home. We have also ensured that customers don’t face any hassle while using the app. As a result, both customers and transactions are increasing rapidly.”

In addition, several other banking apps—such as Pubali Bank’s Pi Banking, Bank Asia’s Smart App, and Sonali Bank’s eSheba—have also gained popularity.

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